In the highly competitive hospitality industry, creating exceptional guest experiences is essential. One often overlooked yet crucial element of this experience is coffee. High-quality coffee can significantly enhance guest satisfaction, loyalty, and the overall perception of your establishment. Coffee pod machines, known for their convenience, consistency, and quality, offer an excellent solution for restaurants, hotels, […]
The Roasting are committed to ensuring your privacy and will never sell your personal information to a third party.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.theroasting.co.uk (the “Site”).
Personal Information Collected
When you visit the Site, certain information can be collected about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, other information is collected about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This automatically-collected information is referred to as “Device Information.”
Device Information is collected using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Other technologies and web services used:
Google Analytics and Google Adwords: Online advertising service. Privacy Policy: https://policies.google.com/privacy
Hotjar: Analytics and feedback tool. Privacy Policy: https://www.hotjar.com/legal/policies/privacy
MailChimp: Email marketing service. Privacy Policy: https://mailchimp.com/legal/privacy/
Additionally, when you make a purchase or attempt to make a purchase through the Site, certain information is collected, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Device Information collected helps us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
You can opt out of targeted advertising by Google by visiting - https://www.google.com/settings/ads/anonymous
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@theroasting.co.uk or by mail using the details provided below:
The Roasting
31 Churton Street
London, Pimlico, SW1V 2LY